Dealing
With Difficult People Workshop
How
do you handle someone who constantly interrupts you? Or
who accuses you of being unreliable or incompetent? Or
who tries to make you feel guilty? Or who threatens you
with dire consequences unless you give in? How do you
communicate with someone who uses false, phony, or confusing
information? Someone who leads you to believe you have
an agreement, only to make yet another last-minute demand
or request? Or who drags his feet endlessly? Or who just
plain refuses to work with you or others? Or who boasts
endlessly, or is passive aggressive, or shouts and yells?
What
makes that person refuse to cooperate? It is easy to believe
that stonewalling, attacks and tricks are just part of his
basic nature, and that there is little you can do to change
his difficult behavior. But you can affect his behavior
if you can deal successfully with his underlying motivations.
The
Dealing with Difficult People Workshop lays out a
step-by-step strategy for meeting these challenges -- the
strategy of breakthrough communications. Taken in sequence,
the steps enable you to change the game from face-to-face
confrontation to side-by-side problem solving. While no method
can guarantee success, this breakthrough strategy will maximize
your chances of getting what you need in even the toughest
situations.
On-Site
Training: can be tailored to the needs of client organization
and delivered on-site at time and location of client choice.
Training
Objectives:
Participants
in the Dealing with Difficult People workshop
will learn to:
- Reinforce
and enhance good communications skills.
- Learn
to teach others how to be better listeners and communicators
through role modeling.
- Minimize
conflict and deadlocks by learning the skills necessary
to handle difficult people.
- Integrate
learned skills with client and employee behaviors to enhance
personal effectiveness.
- Increase
your effectiveness in all business situations where dealing
effectively with peers, subordinates, and superiors is
required.
- Learn
to help others focus on interests and not take positions.
- Increase
their confidence and belief in themselves.
- Enhance
communications through the development of a common language.
- Turn
adversarial situations into welcome opportunities to communicate
openly and effectively.
- Understand
and deal with the issues important to all parties in daily
communications situations.
- Deal
effectively with passive aggressive individuals
For
more information and pricing, please complete
this form and we will email you a confidential Annotated
Outline that will provide you with an hour by hour description
of this training seminar.
Class
Size: 6-15 (Please note that we can increase the class
size for private seminars)
Length: 1 day
Time: 8:30 AM - 5:00 PM
|
